Welcome to Lybertine! We are a ticketing and social messaging platform dedicated to offering a safe and enjoyable space for People around the world to explore themselves and their interests with other like-minded individuals through our platform, mobile apps and services, we enable people all over the world to create, discover, share and register for events.
Let's build a beautiful space together.
We understand this can be quite a long document to read so we have taken the time to put a few highlights in place that might interest you.
• We do not sell your Data to external sources.
• This Platform is not intended for Children and adults under the age of 16
• Lybertine is a safe space community and will not tolerate bullying/racism or harassment of any kind.
Last updated September 08, 2022
This privacy notice for OFFBEAT ALTERNATIVES LTD (14620505)
doing business as Lybertine) (’we’, ’us’, or ‘our’), describes how we might collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’), such as when you:
· Download and use our mobile application (Lybertine) or website www.Lybertine.com
· Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected]
1. Customers and Organisers
When we refer to “Services” all types of engagement facilitated by Lybertine platforms, including but not limited to the sale and purchase of tickets, social messaging, and the sharing and communication of personal data across platforms
Lybertine is registered under the parent domain OFFBEAT ALTERNATIVES LTD (14620505) Registered address: 58 Oak Tree Gardens, Bromley, London, BR1 5BG
If you have any questions or concerns at any time, please do not hesitate to contact us at the address above or by contacting us at [email protected].
2. Our Privacy Statement
3. Personal data that we collect
When you use or interact with us through the Services or engage with Lybertine as a sales customer or prospect, we may collect Personal Data. Sometimes this will be on our own behalf and other times this will be on behalf of an Organiser using our Services to run an event. This is an important distinction for purposes of certain data protection laws and is explained in more detail below.
3.1 Information Collected From All Users.
Information you provide to us: For all Users we collect Personal Data when you voluntarily provide such information to the Services, such as when you register for access or create a profile on Lybertine to the Services, contact us with inquiries, respond to one of our surveys or browse or use certain parts of the Services. The Personal Data we may collect includes without limitation your name, address, email address and any other information that you choose to provide and/or that enables Users to be personally identified. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information: financial data or data about a person’s sex life or sexual orientation.
Payment data: we may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as credit card number), and the security code associated with your payment instrument. All payment data is stored by Worldpay (UK) Limited (Company No: 07316500. You may find their privacy notice link(s) here:
Social Media Login data: we may provide you with the option to register with us using your existing social media account details, like your Meta, Twitter, Google, or other social media account. Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform. We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps. [KG1]
Application data: if you use our application(s) we also may collect the following information if you choose to provide us with this access or permission:
· geolocation information (tracking location-based information from your mobile device, either continuously or while you are using the application(s));
· mobile device data (including but not limited to: mobile device ID, model, manufacturer, operating system, version information, system configuration system, device and application identification numbers, browse type and version, hardware model internet service provider and/or mobile carrier, and Internet Protocol). If you are using our application(s) we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed; and
· push notifications: we may request to send you push notifications regarding your account or certain features of the application(s). if you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
3.2 Information Collected from Organisers.
If you are an Organiser we will collect additional Personal Data from you. Information you provide to us: In some cases, we may collect your credit card information (e.g., your credit card number and expiration date, billing address, etc.), some of which may constitute Personal Data, to secure certain payments. In addition, if you use our payment processing services, we will collect financial information from you (e.g., your bank account information or an address to send checks) as necessary to facilitate payments and information required for tax purposes (e.g., your taxpayer identification number). Information we obtain from other sources: We may also collect or receive Personal Data including your name, email address and other contact information from third party sources, such as third party websites and marketing partners, your bank, our payment processing partners and credit reporting agencies.
3.3 Information Collected From Consumers.
If you are a Consumer we will collect additional Personal Data from you, sometimes for our own purposes and other times on behalf of an Organiser (see Section 16 below for more information).
Information you provide via Lybertine Properties or Applications: Payment data: We or Organisers may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as credit card number), expiration date, billing address and the security code associated with your payment instrument, some of which may constitute Personal Data. All payment data is stored by Worldpay (UK) Limited (Company No: 07316500 You may find their privacy notice link(s) here
In addition, Organisers can set up event registration pages to collect virtually any information from Consumers in connection with registration for an Organiser's event listed on the Services. Lybertine does not control an Organiser's registration process nor the Personal Data that they collect. When you register for, or otherwise provide information to Lybertine in conjunction with an Organiser event or activity, whether that information is yours or a third party’s, in connection with a purchase, registration, or transfer, that Organiser will receive and may use the information you provide. When necessary, with your consent or as otherwise permitted by applicable law, We or Organisers process the following categories of sensitive information: financial data or data about a person’s sex life or sexual orientation.
Information we obtain from other sources: We may also collect or receive Personal Data from third party sources, such as Organisers, other Consumers, social media or other third party integrations, your credit card issuing bank, our payment processing partners or other third parties.
3.4 Information Collected from Sales Clients and Leads
If you engage with the Lybertine sales team we may collect the following: your name, email, address, phone number, and other professional contact information. If you engage with the sales team and consent to recording a meeting, the sales team may collect audio and/or video recordings of you.
4. How We Use Your Personal Data.
4.1 Specific Reason
If you provide Personal Data for a certain purpose, we may use the Personal Data in connection with the purpose for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem and will respond to the email address from which the contact came.
4.2 Access and Use.
If you provide Personal Data in order to obtain access to or use of the Services or any functionality thereof, we will use your Personal Data to provide you with access to or use of the Services or functionality and to analyse your use of such Services or functionality. For instance, if you supply Personal Data relating to your identity or qualifications to use certain portions of the Services, we will use that information to make a decision as to granting you access to use such Services and to assess your ongoing qualification to use such Services.
4.3 Internal Business Purposes.
We may use your Personal Data for internal business purposes, including without limitation, to help us improve the content and functionality of the Services, to better understand our Users, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Services and our business.
4.4 Lybertine and Organiser Marketing.
We may use your Personal Data for our marketing and advertising purposes, including (without limitation) by email, SMS marketing, display media, and targeting other devices (such as tablets, mobile devices and televisions). We do this in order to inform you about services or events we believe might be of interest to you, develop promotional or marketing materials and display Lybertine or event-related content and advertising on or off the Services that we believe might be of interest to you. We may also do this on behalf of an Organiser, for example where your prior interactions with an Organiser suggest you may be interested in a particular type of event. See "Opt Out from Electronic Communications" below on how to opt-out of various Lybertine marketing communications.
You may see advertisements for our Services on third-party websites, including on social media platforms. We also provide Organisers with tools to help them display advertisements for their events on third-party websites and social media platforms. Where you see an advertisement on a third-party website or social media platform, this may be because we or the Organiser engaged the third party or social media platform to show the advertisement to Users, or to others who have similar attributes to our Users. In some cases, this involves sharing your email address or other contact details with the third party or social media platform so that they can identify you as one of our Users, or identify other individuals with similar attributes to you in order to show them advertisements for our Services (or for our Organiser’s events). If you no longer want your Personal Data to be used for these purposes, please contact us at [email protected]. In the case of an Organiser’s advertising, you may need to contact the Organiser directly. For more information about how we and Organisers market on, and interact with social media sites, please refer to section 5.6
4.5 Organiser Emails & Notifications
We allow Organisers to use our email and internal App notification tools to contact Consumers for their current and past events, so you may receive emails from our system that originate with such Organisers and that we send on their behalf. If you registered for an event on the Services, your email address is available to that Organiser. However, Organisers may also import the email addresses they have from external sources and send communications through the Services to those email addresses, and we will deliver those communications to those email addresses on the Organiser's behalf. The Organiser and not Lybertine is responsible for sending these emails. See "Opt Out from Electronic Communications" below on how to opt-out of Organiser-initiated communications.
4.6 Use of Interest-Based Data
We sometimes make inferences about the type of events or activities you may be interested in. We may use these inferences to help target advertising or customise recommendations to you, including on behalf of Organisers. We may do this on an aggregated or generalized basis. For instance, we may determine that our users who attend many comedy events also often attend or show interest in endurance-related events or content. We may direct (or assist in directing) content or recommendations related to both comedy and endurance to those Users.
4.7 To enable user-to-user communication
We may process your information if you choose to use any of our offerings that allow for communication with another user.
4.8 to respond to user inquiries/offer support to users
We may process your information to respond to your inquiries and solve any potential issues you might have with the requested Service. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
4.9 to fulfil and manage orders
We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
4.9 Other Purposes.
If you want to Access, Update, Correct or delete any personal data. Please contact us at [email protected]
If a Consumer initiates a data deletion request, Lybertine is authorised to delete or anonymize Personal Data of the requesting Consumer from the Services even if that means removing its availability to the Organiser through the Services. However, if you are a Consumer, you understand that even if Lybertine deletes or anonymizes your Personal Data upon your request or pursuant to this Policy, your Personal Data may still be available in the Organiser's own databases if transmitted to the Organiser prior to Lybertine receiving or taking action on any deletion or anonymization activity.
8. How Long We Retain Your Personal Data
We may retain your Personal Data as long as you are registered to use the Services. You may delete your account by emailing us directly at [email protected]. However, we may retain Personal Data for an additional period as is permitted by law (such as tax, accounting, or other legal requirements). Even if we delete your Personal Data it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes. For sales customers and prospects, we retain your data as long as we maintain a relationship with you and for a limited period of thereafter as necessary to meet business and legal requirements.
9. Cookies, Pixels Tags, Local Shared Objects, Web Storage And Similar Technologies
10. Your Choices
You have several choices available when it comes to your Personal Data:
10.1 Limit the Personal Data You Provide.
You can browse the Services without providing any Personal Data (other than Automatic Data to the extent it is considered Personal Data under applicable laws) or with limiting the Personal Data you provide. If you choose not to provide any Personal Data or limit the Personal Data you provide, you may not be able to use certain functionality of the Services. For instance, in order to buy tickets as a Consumer, your name and email address will be required by the Organiser.
10.2 Opt Out from Electronic Communications.
(a) Lybertine Marketing Communications. Where it is in accordance with your marketing preferences, Lybertine may send you electronic communications marketing or advertising the Services themselves or events on the Services, to the extent you have registered for the Services or purchased a ticket and/or registered to an event listed on the Services. You can also "opt out" of receiving these electronic communications by clicking on the "Unsubscribe" link at the bottom of any such electronic communication, please note that this may affect your service if doing so.
(b) Organiser-initiated Communications. Organisers may use our email, internal messaging and notification tools to send electronic communications to those on their subscription lists, including Consumers who have registered for their events on the Services in the past. Although these electronic communications are sent through our system, Lybertine does not determine the content or the recipients of these electronic communications. Organisers are required to use our email tools only in accordance with all applicable laws. Lybertine provides an "Unsubscribe" link on each of these emails, which allows recipients to "opt-out" of electronic communications from the particular Organiser.
(c) Social Notifications. If you connect your Facebook account or sign up for other social media integrations whose product features include social notifications (i.e., updates on what your friends are doing on the Services), you will receive these social notifications. You can manage these social notifications by toggling your social settings to private or disconnecting such integration.
(d) Transactional or Responsive Communications. Certain electronic communications from Lybertine are responsive to your requests. For instance, if you are a Consumer, we must email you your ticket or registration on behalf of the Organiser when you purchase such ticket or registration. As a further example, if you email our customer support department, we will return your email. Notwithstanding any unsubscribe election that you have made, you will still receive these transactional or responsive emails. You can stop receiving these types of emails only by contacting us directly. By electing to stop receiving all electronic communications from us or through our system, you will no longer receive any updates on events you have created (including pay-out issues) or on events, you are registered to attend (including emails with your tickets). We do not recommend that you do this unless you plan to no longer use the Services, are not currently registered for an event, are not currently organising an event, and will have no need to receive further communications from us or through our system.
10.3 Do Not Track.
We currently do not participate in any "Do Not Track" frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.
11.1 Personal Data Provided to Others.
11.2 Third-Party Links.
12. Children - Children's Online Privacy Protection Act
13. International Privacy Laws
15. Dispute Resolution
If you have a complaint about Lybertine's privacy practices you should contact us here.
We will take reasonable steps to work with you to attempt to resolve your complaint.
EEA, SWITZERLAND AND UK ONLY
The EU General Data Protection Regulation (GDPR) requires Lybertine and Organisers using the Service to provide Users with more information about the processing of their Personal Data. Here is what you need to know:
Legal grounds for processing your Personal Data
The GDPR requires us to tell you about the legal ground we're relying on to process any Personal Data about you. The legal grounds for us processing your Personal Data for the purposes set out in Section 4 above will typically be because:
- you provided your consent;
- it is necessary for our contractual relationship;
- the processing is necessary for us to comply with our legal or regulatory obligations; and/or
- the processing is in our legitimate interest as an event organising and ticketing platform (for example, to protect the security and integrity of our systems and to provide you with customer service, etc.).
Transfers of Personal Data
As Lybertine is a global company, we may need to transfer your Personal Data outside of the country from which it was originally provided. This may be intra-group or to third parties that we work with who may be located in jurisdictions outside the EEA, Switzerland and the UK which have no data protection laws or laws that are less strict compared with those in Europe.
Personal Data retention
We retain your Personal Data for as long as necessary to provide you with our Services, or for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.
If you have an account with us, we will typically retain your Personal Data for a period of ninety (90) days after you have requested that your account is closed or if it's been inactive for seven (7) years.
Data protection law provides you with rights in respect of Personal Data that we hold about you, including the right to request a copy of the Personal Data, request that we rectify, restrict or delete your Personal Data, object to profiling and unsubscribe from marketing communications.
Please note that requests to exercise data protection rights will be assessed by us on a case-by-case basis. There may be circumstances where we are not legally required to comply with your request because of the laws in your jurisdiction or because of exemptions provided for in data protection legislation. If you have a complaint about how we handle your Personal Data, please get in touch with us as set forth in Section 15 to explain. If you are not happy with how we have attempted to resolve your complaint, you may contact the relevant data protection authority.
Lybertine as a data controller and a data processor
EU data protection law makes a distinction between organisations that process Personal Data for their own purposes (known as "data controllers") and organisations that process personal data on behalf of other organisations (known as "data processors"). If you have a question or complaint about how your Personal Data is handled, these should always be directed to the relevant data controller since they are the ones with primary responsibility for your Personal Data.
Lybertine may act as either a data controller or a data processor in respect of your Personal Data, depending on the circumstances.
For example, if you create an account with us to organise your events, Lybertine will be a data controller in respect of the Personal Data that you provide as part of your account. We will also be a data controller of the Personal Data that we have obtained about the use of the Applications or Lybertine Properties, which could relate to Organisers or Consumers. We use this to conduct research and analysis to help better understand and serve Users of the Services as well as to improve our platform and provide you with more targeted recommendations about events we think may be of interest to you.
However, if you register for an event as a Consumer, we will process your Personal Data to help administer that event on behalf of the Organiser (for example, sending confirmation, promotional and feedback emails, processing payments, etc.) and to help the Organiser target, and understand the success of, their event and event planning (for example, providing event reports, using analytics to gain insights into the effectiveness of various sales channels, etc.). In these circumstances, Lybertine merely provides the tools for Organisers; Lybertine does not decide what Personal Data to request on registration forms, nor is it responsible for the continued accuracy of any Personal Data provided. Any questions that you may have relating to your Personal Data and your rights under data protection law should therefore be directed to the Organiser as the data controller, not to Lybertine.
Other regions outside the UK
Whilst we have strict policies in place to ensure the privacy and security of all users of the platform, we are very aware other regions have rules and regulations that might differ from our current policy. We are working on building more personalised policies for different countries and we appreciate your patience and understanding.